Curious about our services? Read these testimonials from nonprofit and corporate clients who have worked with our founder and lead consultant, Stephanie Beal.
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“I’ve had the opportunity to work with Stephanie several times for different projects. She asks thoughtful questions in order to develop comprehensive and impactful training materials. She was easy to work with, got everything done on time and within budget, and met our training development needs with ease. I would definitely hire Stephanie again.”
“I’ve had the opportunity to work with Stephanie several times for different projects. She asks thoughtful questions in order to develop comprehensive and impactful training materials. She was easy to work with, got everything done on time and within budget, and met our training development needs with ease. I would definitely hire Stephanie again.”
- Cassie B.
Nonprofit Development Executive
- Cassie B.
Nonprofit Development Executive
“Stephanie was brought into the company to build out a formal support agent training program where no formal program had existed. Stephanie quickly reviewed our data and built high quality training programs to fill key gaps complete with training, support documentation references and escalation guides as well as agent proficiency training and QA programs for continued agent skill growth and customer satisfaction scoring.
“Stephanie was brought into the company to build out a formal support agent training program where no formal program had existed. Stephanie quickly reviewed our data and built high quality training programs to fill key gaps complete with training, support documentation references and escalation guides as well as agent proficiency training and QA programs for continued agent skill growth and customer satisfaction scoring.
We were working with a lot of missing information and what was there hadn't been updated in over a decade. Stephanie was able to quickly identify the content that would bring the most improvement to our KPI's in the shortest amount of time, and developed training modules that were easy for the agents to follow and understand.”
We were working with a lot of missing information and what was there hadn't been updated in over a decade. Stephanie was able to quickly identify the content that would bring the most improvement to our KPI's in the shortest amount of time, and developed training modules that were easy for the agents to follow and understand.”
- Brian C.
Chief Operating Officer
- Brian C.
Chief Operating Officer
“As Operations Manager for multiple, demanding clients, I appreciated Stephanie’s concern for the performance of my programs. Whenever Stephanie got involved, I knew performance would improve. Her collaborative methodology always included observing, asking questions, and making recommendations for process changes and training updates.
“As Operations Manager for multiple, demanding clients, I appreciated Stephanie’s concern for the performance of my programs. Whenever Stephanie got involved, I knew performance would improve. Her collaborative methodology always included observing, asking questions, and making recommendations for process changes and training updates.
She understood the concepts from various clients simultaneously and could build the content training based on the various technologies used by them. I witnessed this process of improvement many times. I highly recommend Stephanie Beal for any process improvement or training needs. Besides her brilliance, she is collaborative, and pleasant to work with. I welcome any opportunity to work with Stephanie again!”
She understood the concepts from various clients simultaneously and could build the content training based on the various technologies used by them. I witnessed this process of improvement many times. I highly recommend Stephanie Beal for any process improvement or training needs. Besides her brilliance, she is collaborative, and pleasant to work with. I welcome any opportunity to work with Stephanie again!”
- Aimee C.
BPO Operations Manager
- Aimee C.
BPO Operations Manager
“As an Operations Manager for a start-up business, it was crucial my teams were trained efficiently and effectively with a goal of retaining staff and giving them the tools necessary to become successful at their roles. In an environment where it was crucial our clients were pleased with our teams performance and quality, it was important to have the right skillset in our training department and Stephanie made sure our teams were well equip by thinking outside the box, staying up to date on new approaches, tools, and techniques and never failing under pressure. My teams came out of training with the right attitude, abilities, and skillsets needed to be successful and feel confident. I would highly recommend utilizing Stephanie to ensure your teams are prepared and trained successfully.”
“As an Operations Manager for a start-up business, it was crucial my teams were trained efficiently and effectively with a goal of retaining staff and giving them the tools necessary to become successful at their roles. In an environment where it was crucial our clients were pleased with our teams performance and quality, it was important to have the right skillset in our training department and Stephanie made sure our teams were well equip by thinking outside the box, staying up to date on new approaches, tools, and techniques and never failing under pressure. My teams came out of training with the right attitude, abilities, and skillsets needed to be successful and feel confident. I would highly recommend utilizing Stephanie to ensure your teams are prepared and trained successfully.”
- Julie C.
Admissions Start-Up Operations Manager
- Julie C.
Admissions Start-Up Operations Manager
“We worked with Stephanie on a project where she overhauled the contact center training program. Her approach to training was transformational. Before, it would take reps 90+ days before they could comfortably handle calls on their own. After Stephanie revised the training, reps could independently handle calls within 10 days, and by day 90, they were practically experts. Some consultants might be able to come in and provide general advice or best practices on how to run a training program. But they won't be able to help you implement those recommendations. Stephanie has the unique skill of being able to identify why a training program isn't working, and then be able to implement a program that is tailored to the contact center's unique needs and meets their goals.”
“We worked with Stephanie on a project where she overhauled the contact center training program. Her approach to training was transformational. Before, it would take reps 90+ days before they could comfortably handle calls on their own. After Stephanie revised the training, reps could independently handle calls within 10 days, and by day 90, they were practically experts. Some consultants might be able to come in and provide general advice or best practices on how to run a training program. But they won't be able to help you implement those recommendations. Stephanie has the unique skill of being able to identify why a training program isn't working, and then be able to implement a program that is tailored to the contact center's unique needs and meets their goals.”
- Jonathan D.
Screensteps Director of Transformational Services
- Jonathan D.
Screensteps Director of Transformational Services
“When Stephanie was brought into our company there was no form of standardized training for our support staff. This caused multiple gaps in knowledge and allowed for varying quality of resolutions. Stephanie took the time to familiarize herself with our software suite and put together support training as well as develop a knowledge base that is still used today. Her efforts went a long way to eliminate the gaps in knowledge between the staff. Outside of what she did in creating tools to assist the staff, she was a genuine pleasure to work with throughout the entire project."
“When Stephanie was brought into our company there was no form of standardized training for our support staff. This caused multiple gaps in knowledge and allowed for varying quality of resolutions. Stephanie took the time to familiarize herself with our software suite and put together support training as well as develop a knowledge base that is still used today. Her efforts went a long way to eliminate the gaps in knowledge between the staff. Outside of what she did in creating tools to assist the staff, she was a genuine pleasure to work with throughout the entire project."
- Fernando G.
Head of Software Testing
- Fernando G.
Head of Software Testing
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